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When I try to login I get the following message: "Invalid Account Name, User name or Password".

You may have entered your login details incorrectly. Please enter your login credentials correctly and try again. Also, note that if the login details are entered incorrectly 3 times, the user will be "locked out" for a further 20 minutes.

I have entered the correct login details but I get the following message: "Registered User - Already Signed On”. A Forced Sign On check box is also displayed in the login page.

This may occur for two reasons:

1. Your last connection to the TIS-Web application was closed abnormally on your PC without logging off
2. Your user details are shared and someone else is currently signed on using those details.

Enter your login details again, enable the 'Forced Sign On' check box, press the 'Sign On' button and you will be successfully logged in to the TIS-Web application. If using shared login details this will sign the other user off. We strongly recommend that each user has a unique set of user names and passwords.

Can I change my passwords?

You may change your passwords at any time within the TIS-Web application. Before selecting a TIS-Web Service on the Switchboard page click on [Change Password]. A form will appear with your account and user information.

Please complete the following boxes on the form:

• Current Password: - Enter your current password.
• New Password: - Enter the new password.
• Confirm New Password: - Enter the new password to confirm.

Confirm the new password with [OK]. From now on, you can only use the new password to log on to TIS-Web.

Important

The new password applies to any logon to TIS-Web regardless of the service you wish to log on to.

How do I add or delete new users to my account?

If you require new users to be added on your account or an old user to be removed, please contact the TIS support team at tis-support@continental-corporation.com. You can change the passwords for existing users within the TIS-Web service but to protect your security, new users can only be added by VDO.

Can more than one person at a time use TIS-Web?

You can have as many simultaneous users logged on as there are registered user names on your account. These can be located anywhere where an Internet connection is available. We strongly recommend that all users of TIS-Web have unique user names and passwords assigned. If user names and passwords are shared then it may prove difficult to identify who entered and changed data in the event of a query.