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My analogue chart reader is not responding

Please check your connections first. To operate correctly both serial cables must be connected to allow data transmission, even if using a USB – Serial converter, and the short PS2 cable must also be connected to the PC to provide power. Where no PS2 or serial connections are available Continental Automotive Trading UK Ltd. can supply a suitable USB converter.

The VDO Compact Chart Reader is automatically detected and configured by the TIS-Web software. However this detection can only happen if the reader is connected to a serial port configured as either COM1 or COM2. If connected to a serial port configured as COM3 or higher the reader will not be recognised.

If you need to reconfigure your COM ports to be recognised as COM1 or COM2 please contact your IT department.